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Returns

(In the unlikely event of…) Returns

 

Due to hygiene reasons, I cannot accept returns for any earrings. (sorry L )

 

Please read all product descriptions and contact me for any questions before making a purchase.

 

Other pieces can be returned or exchanged within 14 days of purchase, however you will be liable for delivery and redelivery of the item (unless the piece includes free delivery to you).

 

Please contact me within 14 days of receiving your SG Jewellery and I will issue you with my returns address. The buyer is responsible for shipping the item within 7 days of receiving the returns address. Any items returned after this date will be accepted at my discretion.

 

Original shipping charges are non-refundable. (Most SG Jewellery pieces include free delivery)

 

Sale items are non-refundable. (Unless at SG Jewellery’s discretion)

 

Jewellery which has been returned in the original packaging and is unworn will be refunded.

 

Please allow 7-10 working days for your refund to be processed back in to your account upon the date of the return being received. I will aim to process your return as quickly as possible.

SG Jewellery Designs reserves the right to refuse any returns which do not meet my return police requirements.

 

For any faulty items (heart break emoji)

 

All of SG Jewellery is crafted by hand in Newcastle in the UK. Every piece is as unique as the skin theyre worn on, and made to last well.  All pieces are quality checked prior to being offered for sale and shipped.

However, as is something the case with handmade items, faults can occur.

 

If in the instance anything does happen to your jewellery, either by accident or if you believe it is through my craftswoman-ship then please do get in touch. SG Jewellery will refund the price paid, repair or replace any item which develops a fault within 6 months.

If the SG Jewellery piece is no longer made, or it is uneconomical to repair, then SG Jewellery will offer to repay the purchase price.

In these rare instances of a faulty item, SG Jewellery will send the replacement piece to your free of post and packaging charges.

 

 

Sg Jewellery Designs has the right to reject refund requests which relate to good which have been damaged by the customer whilst being worn, through misuse, neglect, or intent however caused. SG Jewellery Designs is not responsible for goods damaged in transit.


Lost Returns

Should the customers chosen courier fail to deliver or lose their returns parcel, it is the customers responsibility to claim compensation through their chose courier directly. SG Jewellery is not liable to any lost returns.

Made by hand:

All jewellery made by SG Jewellery Designs is made using hand crafted methods, therefore some minor imperfections to the jewellery may occur. This only makes your piece more unique to you, so no two pieces are the same.

 

If you have any questions regarding your returns or exchange, please contact SG Jewellery with the form below.

 

For any queries regarding returns, exchanges, or faulty items, please provide  provide proof of purchase/postage where relevant and/or any images showing defects where possible. SG Jewellery aims to respond within 3 working days.

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